Terms and Conditions Privacy and Cookie Policy

Privacy and Cookie Policy

Last Updated: 12 NOVEMBER 2018

Solutio (UK) Limited, its associated brands and web presence, including https://solutio.com (hereafter referred to as “Solutio”, the “Site”, “We”, “Our”, “Us”), are intellectual properties of uPraxis Global Limited, which develops the next generation of business products for the cloud.

Our site is owned and operated by Solutio, a limited company registered in England under company number 9029240, whose registered address is 5 Chancery Lane, London, EC4A 1BL. Our VAT number is 189 2743 62.

This Privacy Policy explains how we use any data we collect about you, or that you provide us. This policy is currently based on the General Data Protection Regulation (EU) 2016/679 (“GDPR”) when it comes to the processing of personal data.

Please read this carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site.


This Privacy Policy applies only to your use of our site and/or services. Our site may contain links to other websites, so please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


As a data subject, you have the following rights under the General Data Protection Regulation 2016/679 (“GDPR”), which this Policy and our use of personal data have been designed to uphold:

  • The right to be informed about our collection and use of personal data;
  • The right of access to the personal data we hold about you;
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete;
  • The right to be forgotten or the right to ask us to delete any personal data we hold about you;
  • The right to restrict or prevent the processing of your personal data;
  • The right to data portability by obtaining a copy of your personal data to re-use with another service or organisation;
  • The right to object against using your personal data for particular purposes; and
  • The rights with respect to automated decision making and profiling.


All information provided to this site shall be deemed and/or remain the property of Solutio, and Solutio shall be free to use, for any purpose, any idea, concepts, know-how or techniques contained in the provided information, subject to the provisions on privacy detailed herein.


Personal data means any information relating to an identified or identifiable natural person, who is one who can be identified, directly or indirectly, in particular by reference to an identifier which may include, but is not limited to your name, date of birth, contact information, and others. Solutio is committed to the protection of the personal information of our customers.


We will use the information you provide us for the following purposes:

  • to provide timely, reliable, and value-added services to customers, including payroll, worker onboarding, contract management, timekeeping, reporting, and billing;
  • to establish a customer relationship and to communicate with you;
  • to process any transactions that you enter into with Solutio and respond to any enquiries you may have;
  • to meet requirements imposed by law; and
  • other purposes directly relating to any of the above.


Depending upon your use of our site and/or services, we may collect some or all of the following personal and non-personal data:

  • name;
  • date of birth;
  • gender;
  • marital status;
  • country of citizenship;
  • business/company name;
  • job title;
  • profession;
  • contact information such as email addresses and telephone numbers;
  • demographic information such as postcode, preferences, and interests;
  • financial information such as bank details;
  • IP address;
  • web browser type and version;
  • operating system;
  • a list of URLs starting with a referring site, your activity on our site, and the other site you exit to;

We do not and we will not process special categories of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership.


All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

Specifically, we may use your data for the following purposes:

  • providing and managing your account or profile;
  • providing and managing your access to our site and/or services;
  • personalising and tailoring your experience on our site and/or services;
  • supplying our services to you (please note that we require your personal data in order to enter into a contract with you);
  • personalising and tailoring our services for you;
  • replying to emails from you or sent by you;

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.


We keep only your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Your data will be stored only within the European Economic Area (“the EEA”), which consists of all EU member states, plus Norway, Iceland, and Liechtenstein. Data security is very important to us. In order to protect your data, we have taken suitable measures to safeguard and secure data collected through our site and services.


The user or the data subject has the right of reasonable access, modification, correction, and removal of data collected on this site, under the conditions stipulated by the data privacy laws and regulations unless we have to keep that information for legitimate business or legal purposes.

When updating your personal data, we may ask you to verify your identity before we can act on your request. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system), risk the privacy of others, or would be extremely impractical.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.


We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, We may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.


We use online data collection tools to evaluate the effectiveness of our websites, improve functionality and enhance security. Like many organizations, we sometimes gather data, such as IP address, how visitors explore our websites, information about whether it is a new or a repeat visit, which pages the visitor explored and the length of the visit, the geographical location and similar details. All such information is collected in an aggregate form and is used to improve our websites' functionality and performance so we can create a better experience for our visitors.


From time to time, you may provide us with personal information for the purposes of helping us improve your overall experience with us or helping us provide relevant information about our products, services, and promotions.

By providing us with this personal information, you consent to our use of your personal information for promotional or direct marketing activities by way of email, SMS, and post. We aim to give you strong controls on our use of your data for direct marketing purposes, including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your account or profile. If at any time you are unsure of how to access or correct your information, please contact us.


We collect information through the use of cookies.

A cookie is a small piece of information that a website sends to your computer where it is stored on your hard drive. The next time you visit our website, we may use the information stored on your cookie to make your visit easier. A cookie does not tell us your identity unless you have chosen to provide it to us. Cookies cannot access other information or files from your computer.

Our site may place and access certain First Party Cookies on your computer or device. First Party Cookies are those placed directly by us and are used only by us. All cookies used by and on our site are used in accordance with the current Cookie Law. By giving your consent to the placing of cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies. However, certain features of our site may not function fully or as intended.

The following First Party Cookies may be placed on your computer or device:

First Party Cookie Purpose Strictly Necessary
__cfduid Trusted Web Traffic Identification
_ga Google Analytics Yes
connect.sid Browser Session Identification
jsID Session ID for logged in user or tenant Yes

On the other hand, you may also receive certain Third Party Cookies on your computer or device by using our site and/or services. Third Party Cookies are those placed by websites, services, and/or parties other than us. These cookies are not integral to the functionalities of our site and your use and experience of our site will not be impaired by refusing consent to them.

Third Party Cookie Purpose Provider
Fabric (API_KEY) Error Log Sending Firebase - Crashlytics
Version (server, url) Domain Server Fetching thru App Version Firebase - Realtime Database
gcmMessageIDKey Push notification Services Firebase - Messaging
apnsToken Push notification Entitlements Apple Push Notification

The information collected by the cookie is not used in connection with any other information that could identify you personally. You can choose to enable or disable cookies on your web browser. You can also choose to delete cookies on your computer or device at any time, however, you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.


The security of your Personal Information is important to us. We will make all the reasonable arrangements to ensure that the personal data in our possession or under our control are protected against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. In certain cases, your personal data will be encrypted during transmission using the Secure Socket Layer (SSL) technology. This means that the communication between your computer and our servers takes place using a recognised encryption method, provided that your browser supports SSL. However, remember that no method of transmission over the Internet, or method of electronic storage, is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the absolute security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorised access.


This Privacy Policy is effective as of ​November 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to amend this Privacy Policy at any time with or without notice and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.


You may contact our Data Protection Officer if you have any questions regarding Data Protection or Privacy and/or if you need to report a security incident.

  • Address: 5 Chancery Lane, London, EC4A 1BL
  • Phone: 0203 819 7970
  • Email: dpo@solutio.com

If you are not satisfied with our response or believe our processing of your personal data is not in accordance with the law, you also have the right to lodge a complaint with the Information Commissioner's Office.